Terms of Service

Effective: September 23, 2026

1. The service

Tee Line Solutions ("Tee Line") provides an AI phone-answering service for golf courses. Tee Line answers incoming calls, responds to caller questions using information approved by the course, sends booking links by text message only with the caller's consent, and hands off emergencies, complaints, refunds, and payments to course staff.

2. Fourteen-day free pilot

• The pilot is a free 14-day evaluation of the service for one golf course, beginning on the date the course's calls are first forwarded to Tee Line.
• No payment is collected during the pilot. No credit card is required to start.
• Either party may end the pilot at any time during the 14 days by emailing hello@teelinesolutions.com.
• If the course continues using the service after the pilot, the paid plan terms agreed in the pilot agreement apply. Nothing converts automatically without the course's signed approval.

3. Acceptable use

Courses agree to:

• Provide accurate, approved information (rates, hours, policies, conditions) and promptly notify Tee Line of changes.
• Use the service only for their own legitimate golf-course business calls.
• Not attempt to misrepresent the service, interfere with its operation, or use it for unlawful purposes.

4. AI limitations

• Tee Line answers only from course-approved information. It does not invent rates, tee times, availability, conditions, or policies. When it cannot answer from approved information, it says so and offers to connect the caller with staff or take a callback request.
• Tee Line hands off to staff for emergencies, complaints, refunds, and payments, and provides staff with a transcript of the call.
• If a caller asks whether they are speaking with an AI, Tee Line answers truthfully.
• Tee Line does not guarantee booking availability. Tee times, lesson slots, and event availability are subject to the course's actual inventory at the time of booking.

5. Call recording

Calls answered by Tee Line are recorded. Each call begins with a spoken notice that the call is recorded. Recordings and transcripts are retained for 90 days and then deleted, as described in our Privacy Policy. Courses are responsible for any additional recording-consent obligations in their jurisdiction.

6. Service availability

Tee Line aims for 24/7 availability but does not guarantee uninterrupted service. Maintenance, carrier issues, or outages may cause temporary interruptions. We will work to restore service promptly and notify affected courses of significant outages.

7. Limitation of liability

To the maximum extent permitted by law, Tee Line Solutions is not liable for indirect, incidental, or consequential damages arising from use of the service, including missed calls during outages or bookings made based on outdated course information the course failed to update. Total liability for any claim is limited to the fees paid by the course in the 12 months preceding the claim.

8. Changes

We may update these terms as the service evolves or following attorney review. Material changes will be communicated to active courses by email before taking effect. Continued use after the effective date constitutes acceptance.

9. Contact

Questions about these terms: hello@teelinesolutions.com